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I received the leaflet through the door and got in contact with Gemma … I am really pleased that I contacted Cleanhome

-Mr B, Folkestone

I was a little apprehensive about having a cleaner, as it is a new experience for me, but I am looking forward to Jo’s next visit!!

-Mrs A, Rainham

Really pleased with the service. Karen was great and it was lovely to come home to a clean house! Highly recommend Cleanhome.

-Mrs P, Isle of Sheppey

A first rate service, and really pleased with the thorough job Mandy did. The place looks and feels so much better.

-Mrs W, Lower Hartlip

Very professional service. Really pleased with the results.

-Mr B, Rainham

Great service, Gemma is very passionate about the cleaning business and works hard to ensure the customer is happy.

-Mrs E, Sittingbourne

I have been a customer of Cleanhome for a few years now and am very pleased with the service.

-Mrs G, Isle of Sheppey

We are very happy with the service. The cleaner’s standards are exceptional.

-Mrs M, Faversham

Don’t know why I waited so long to ring them – Great service all round

-Mrs P, Rainham
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Privacy Policy

Who are we?

Cleanhome is a domestic cleaning franchise network operating in the UK. Cleanhome Limited (registered in England and Wales No: 06317721) is the Franchisor and all our Franchisees conform to this Privacy Policy.

Registered address: 1 The Green , Wooburn Green, Buckinghamshire, HP10 0EE

About this policy.

This Privacy Policy tells you what to expect when Cleanhome collects personal information about you.

Cleanhome is committed to ensuring your privacy is protected. Should you provide us with personal information by which you can be identified, then you can be assured that we will use that information only in accordance with this privacy policy. All of our employees and agents who have access to or are involved in the processing of personal information respect the confidentiality of such personal information.

Cleanhome may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This version of the Privacy Policy is effective from May 2018.

When you agree to this Privacy Policy you will be providing us with consent to process your personal information in accordance with the terms of this Policy as set out below.

What is covered by this policy?

Clients: the information we collect and how we use it

When you ask us to work with you we will record information about you, including but not limited to:

  • Your name
  • Your address
  • Your contact information including your telephone numbers and email address
  • Your bank account details
  • Incidental information about your house that may be used to identify a suitable cleaner for you

We hold and use this information in order to:

  • In order to fulfil the Contract you have signed with us and provide the service you have asked us to provide
  • Advise you of our relevant services
  • Provide you with information about general rates trends for cleaners within your geographical area
  • Seek your feedback on our services

You have the right to amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

  • Trusted third parties who provide us with our IT, SMS and emailing services. These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes.

Cleaners: the information we collect and how we use it.

When you apply to Cleanhome to go on our ‘recommended self employed cleaners’ database we will ask you to agree to the Cleanhome Privacy Policy and thereby give consent to the processing of your personal information. If you decline to agree to this Policy/give us this consent, we regret that we will not be able to add you to our recommended cleaner database

To enable us to assist you in finding appropriate work, we will gather personal information about you from our registration process. This includes, but is not limited to:

  • Your name
  • Your address
  • Your contact information including your telephone numbers and email address
  • Your date of birth and National Insurance number (for identification checking purposes)
  • Your previous work experience and any reference details
  • On occasions we may also record sensitive information such as details of criminal convictions.

We hold and use this information in order to:

  • Assist you in finding an appropriate client(s)
  • Communicate with you regarding any job opportunities
  • To provide your details to appropriate prospective clients – but only once you have agreed that you would like to be put forward for the job
  • Fulfil our obligations to our clients when you are offered work.

You have the right to withdraw your consent or amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

  • Trusted third parties who provide functions on our behalf, such as IT functions for the processing of the personal information
  • Trusted third parties who provide us with emailing and SMS services . These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes.

Visitors to our website.

We collect cookies for use with Google Analytics to gather generic information about visitors to our website.

Security.

Cleanhome is committed to protecting the security of your personal information. We use a variety of measures, including but not limited to, firewalls and SSL encryption in order to protect your personal information from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification or alteration
  • Unlawful destruction or accidental loss.

Retention of your personal information.

We will retain your personal information unless you ask us to remove in case you request our services again in the future.

Your right to withdraw consent to our processing of your information.

You have the right to withdraw your consent to Cleanhome processing your personal information at any time. You can request access to your details by emailing info@cleanhomeuk.com

If you withdraw consent we will continue to store the information we hold about you but will not process this information.

If you ask us to delete the information we hold on you we will delete all information with the exception of your email address, first name and last name. This will enable us to record that you have withdrawn consent. In addition, where required by law, we may retain certain personal information about you to fulfil our legal obligations.

You may withdraw consent or amend your communication preferences by emailing info@cleanhomeuk.com

You can request the deletion of your information by emailing our data controller at info@cleanhomeuk.com

If you subsequently return to Cleanhome we will ask you to give your consent again before we process your information

Your right to access information we hold about you.

You have the right to access the information we hold about you at any time.

Where we are legally permitted to do so, we may refuse your request and will provide you with our reasons for doing so.

You may request to access the information we hold about you by emailing us at this address:

info@cleanhomeuk.com

Our Data Protection Officer is Karen Kelly

email: info@cleanhomeuk.com

All of our staff are familiar with GDPR and their personal responsibilities. You are welcome to see our policy. Please see our website https://www.cleanhomeuk.com

You have a right to an erasure process. If you wish to be erased, please contact us via telephone or email

We have a privacy notice which informs people what we do with their personal data, this is available here – www.cleanhomeuk.com/GDPR-Privacy

No personal data is transferred outside of the EU

When processing data we undertake the following:

  • The processing is lawful, fair and transparent
  • We are transparent about what the data is being used for
  • Data is collected for a specific purpose
  • The data is necessary for that purpose
  • The data must be accurate and kept up to date
  • The data is kept safe and secure

All storage is secure and our suppliers have GDPR procedures in place.

We commit to notify the relevant authorities immediately in the event of any breach.

By signing our Business Agreement or Cleaner Understanding or accepting our business order, you are agreeing to our Privacy Policy and GDPR compliance commitment.

 

Cookies

We use cookies on our website, to customise your experience and improve our services.

This policy applies to you (as the user of this website) and us as Cleanhome (the owner and provider of the website).

When you visit this website, you’ll see a message bar asking for your consent to set cookies. By giving consent, you help us provide a better experience. You can choose to deny consent, but certain features of the site may not then work fully.

The specific cookies we use are as follows:

Strictly Necessary & Functional Cookies:

  • PHPSESSID: Used to identify the session between our website and your browser. No tracking or personal information is stored. This cookie is solely for the necessary functions of our website.
  • mmc-cookie-consent: Stores the user’s Cookie consent choice
  • __cflb: Our site used captcha to check if users are a robot when filing out forms

Analytical cookies:

  • _ga: Records a particular ID used to come up with data about website usage by the user
  • _ga_#: Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions
  • _gat: Used to monitor number of Google Analytics server requests when using Google Tag Manager
  • _gid: Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
  • _gcl_au: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

Cleaning Tips

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Bespoke Service

We are not happy until you are! Your cleaner will usually tailor their services to fit exactly with your requirements, including spring cleaning and ironing.

Peace of Mind

Only 1 in 50 applicants makes it on to our carefully screened database. We interview them twice, visit them in their own homes and take up at least two references. And if they still subsequently don't measure up to your standards, we will send you someone who does.

Personal Cleaner

We don't operate in teams, and therefore you get the same cleaner every week. This is good because you develop a relationship with your cleaner. We have some clients who have had the same cleaner for years and years - and that's what we want for you.
© 2024
Cleanhome Cleanhome Sittingbourne
0800 061 4396

COVID-19 5th January Update

 

Just to let you know we are open for business as usual and you can continue to have your cleaner clean your house.

The government has made it clear that cleaners are still permitted to work inside peoples' homes as long as Government Guidelines on social distancing and staying safe are followed (see below). In summary:

You can be outside of your home for work purposes where your place of work remains open and where you cannot work from home, including if your job involves working in other people's homes.

The full text can be found here New National Restrictions from 5 January (in England; there are similar texts available for Scotland, Wales and Northern Ireland). Specifically relating to cleaners, the guidance continues: 'This guidance applies to those working in, visiting or delivering to home environments. These include, but are not limited to, people working in the following areas:

  • 'This can include work in other people's homes where necessary - for example, for nannies, cleaners, social care workers providing support to children and families, or tradespeople (this is not an exhaustive list)'

Note this guidance is for people who are fit and well, and is dependent on the following social distancing guidelines being followed:

  • No work should be carried out in a household where people are isolating or where an individual is being shielded.
  • The cleaners can continue work, providing that they are well and have no symptoms. No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
  • No work should be carried out in a household where any occupants are clinically extremely vulnerable to coronavirus, or households with a possible or confirmed case of coronavirus.
  • Whilst in the house. a cleaner should maintain a safe distance of at least two metres from any household occupant at all times, and ensure good ventilation in the area where they are working, including opening the window.
  • Upon entering the home, cleaners should wash their hands using soap and water for 20 seconds.
  • Cleaners should wash their hands regularly, particularly after blowing their nose, sneezing or coughing, and when leaving the property.

The good news with regard to cleaning is that the cleaners can social distance from their clients very easily, and we would advise that, if you are at home when they are there, that you remain in a separate room to your cleaner.

If you are happy to adhere to the government guidelines - and if your cleaner has not been in touch already - then please just call the office and we will ensure that your cleaning continues.

Best regards

The Cleanhome Team